Many call center employees are not paid for all the time they work each day. The FLSA requires that call center employees must be paid from the time they begin their first work activity until the time they conclude their last work activity.
Typically, call center employees are required to be on the phone when their scheduled shifts begin. Because of this requirement, call center employees regularly arrive to work prior to the start of their shifts to begin their work activities, such as checking-out headsets, booting-up computers, and reviewing emails or workday instructions. Often, these work duties are unpaid and can take 10-15 minutes each day to complete. Many call centers permit employees to clock in 5-7 minutes prior to the start of their shifts, but then round up the employees’ time so pay doesn’t start until the beginning of the scheduled shift. Sometimes, call center employees are only paid for the time they are handling calls and are required to clock out when they take breaks or even use the restroom.
Problems also can arise at the end of shifts in call centers. Most call center employees are required to finish their calls, even if the calls extend beyond the end of their scheduled shifts. In many instances, however, call center employees only receive pay until the end of their scheduled shifts. This occurs because the employer simply refuses to pay the employees beyond of the end of the scheduled shifts, or because the employer utilizes a time clock that rounds the call center employees’ time back down to the end of the scheduled shifts.
If you work in a call center, are you paid for all the time you work each day? If you lose 15 minutes per day in unpaid time, that can add up to 1.25 hours per week, 5 hours per month, and 60 hours per year. You deserve to receive all of the wages you earn. If you are employed in a call center and have questions about whether you are receiving all of the pay to which you are entitled, contact the Indiana employment lawyers at The Law Office of Robert J. Hunt, LLC for a free confidential case evaluation.